Personal Information Protection Policy

Tokyo Dome Hotel's Personal Information Protection Policy

• Tokyo Dome Hotel shall appoint a personal information protection officer, as well as an officer responsible for handling personal information in each department, and shall strive to properly manage all personal information.
• When asking you to provide personal information, we shall clarify the purpose of the provision of such information in advance, and shall either publicly announce or notify you of such purpose.
• Personal information which has been acquired from you shall not be used for any purpose beyond the extent of the prescribed purpose.
• Personal information which has been acquired from you shall be properly managed, and we shall take safety measures in order to prevent unauthorized access, loss, destruction, leaks, or tampering.
• Where the personal information is to be used jointly by one of our group companies, we shall publicly announce or notify you in advance of the items that are to be jointly used, the users of the information, the purpose of use, and the name of the chief administrator.
• When creating or handling individual personal information, information under a pseudonym, or anonymized information, we will disclose the necessary information required by the law and other regulations. Furthermore, regarding individual personal information, information under a pseudonym, or anonymized information, our group will put safety control policies in place.
• Personal information which has been acquired from you shall not be disclosed to a third party except in the following cases:
  • Cases where consent has been given by you,
  • Cases of provision of the personal information to a contractor who has signed a contract relating to protection of the personal information,
  • Cases pursuant to laws and regulations.
• A system is in place such that, in cases where a request is made by a customer for the disclosure, revision, discontinuance, or deletion of information relating to such customer, a response will be made as quickly as reasonably possible after the identity of the customer has been confirmed.
• We shall comply with the laws, regulations and guidelines that apply to the personal information held about you, and shall endeavor to continuously improve the above-mentioned measures.


• Enacted on December 13, 2004
• Revised on April 1,2023
• Published on April 3,2023
• 1-3-61 Koraku, Bunkyo-ku, Tokyo 112-8562, Japan
• Fumiyuki Munakata, President
• TOKYO DOME HOTEL CORPORATION

Tokyo Dome Hotel's Purpose of Use of Personal Information

TOKYO DOME HOTEL CORPORARTION (below, “The Company”) and each company in the Tokyo Dome Group use customers’ personal information to the extent necessary for fulfilling the following purposes.

• In order to execute the business duties of, and to provide products and services handled by The Company and each company in the Tokyo Dome Group,
  ＜Examples of Tokyo Dome Group business duties＞
  
  • Tokyo Dome City business (Tokyo Dome, Tokyo Dome Hotel, Tokyo Dome City Attractions, Spa LaQua, Fitness Club Tokyo Dome, operation of restaurants, bars and shops, and management of retained rental real estate)
  • Liquid business (operation of cosmetics and miscellany shops, etc.)
  • Real estate business (management of retained rental real estate outside of Suidobashi-ku, Tokyo)
  • Atami business (operation of ATAMI BAY RESORT KORAKUEN, etc.)
  • Bicycle racing business (leasing and operation of the Matsudo Velodrome)
  • Other (sports facility management consignment, insurance agency, OA equipment sales agency, possession and management of securities, video creation, cable television broadcasts, etc.)
  ＜As examples, the following purposes are included＞
  • Provision of products, services, and related services for all Tokyo Dome Group facilities and events
  • Various procedures, such as confirmation, tabulation, and invoicing, of products, services, and related services for all Tokyo Dome Group facilities and events
  • Management of member information in membership organizations operated by The Company
  • Provision of all services related to members
  • All communication by mail, email, phone, etc. regarding transactions with a customer or provision of service to a member, all inquiry replies, security and emergency responses, and fraud countermeasures
• In order to introduce products and services handled by The Company and Tokyo Dome Group companies, as well as to provide all types of information and campaigns.
  ＜As examples, the following purposes are included＞
  
  • Guidance on all seminars, campaigns, and events*
  • Distribution of targeted advertisements* (an advertising method which alters its content by analyzing browsing history and service use history information and predicting customer affiliation and interests) which use an advertising distribution company
  • Provision of discounts during use of coupons or services
  
  *Includes guidance using predictions of customer affiliation and interests based on analysis of transaction history and other information obtained by The Company and Tokyo Dome Group companies.
• In order to engage in marketing activities, investigations, and analyses, such as through market surveys, to develop and improve products and services handled by The Company and Tokyo Dome Group companies, as well as to provide better products and services offered by The Company and Tokyo Dome Group companies to the customer.
  ＜As examples, the following purposes are included＞
  
  • Planning new businesses, development of new products, improvement of existing services (including services provided to membership organizations)
  • Performing surveys
  • Customer trend analysis
  • Result verification of sales promotion activities, and formulation of sales promotion plans
• In order to provide personal information to third parties to fulfill the above-mentioned purposes 1-3
  

Provision to Third Parties

• The Company, in cases pursuant to legal standards, may provide customers’ personal information to third parties such as Mitsui Fudosan Group companies or service-providing companies to the extent necessary for fulfilling the purposes 1-3 described above in “Purpose of Use.”
• The information provided includes the necessary items for fulfilling the purposes of use, such as name, address, telephone number, but is limited to the absolute minimum required items.
• Information is provided to third parties in writing, through the mail, by telephone, by fax, by email or other electronic media, and is done so with sufficient consideration for safety management. When electronic data is provided, it is transferred using necessary measures such as encryption.
• Upon request from an individual, we will suspend provision to third parties. Please inquire at one of the contact points listed below. Please be advised that suspending provision of information to third parties may result in loss of a part of or all services.

Joint Use

The Company shall engage in joint use of customers’ personal information in the following manner.

• Items of personal information for joint use
  Customer name, address, date of birth, telephone number, email address, transaction history and other information
  ＜Examples of personal information for joint use＞
  
  • Items registered for a product or service provided by The Company
  • Items registered or submitted for a membership organization operated by The Company
  • Service provision history, etc. (management of rental real estate outside of Suidobashi-ku, Tokyo)
• Scope of joint users
  All Mitsui Fudosan Group companies
  
• Purpose of use for joint users
  Same as purposes 1-3 described above in “Purpose of Use”
  
• Officer responsible for joint use
  TOKYO DOME HOTEL CORPORATION
  In order to provide the customer with consistent service as a member of Mitsui Fudosan Group, The Company jointly uses obtained customer personal information with Mitsui Fudosan companies and strives to maintain up-to-date, accurate information at all times.

Measures for Safety Management

The Company makes use of the following necessary and appropriate measures (below, “safety management measures”) in order to comply with all relevant laws, regulations and guidelines, and implements personal information safety management, such as prevention of loss, leaks, and abuse of personal information.
Formulation of the Basic Policy
The Company has formulated its basic “Personal Information Protection PolicyPersonal Information Protection Policy” to ensure appropriate handling of personal information.
Preparation of Rules for Handling Personal Information
The Company adheres to the Tokyo Dome Group stipulations established regarding methods of handling personal information, an officer responsible, an officer in charge, and duties assigned to each, etc.
Organizational Safety Management Measures
The Company has established a “Risk Management Officer” to be the party responsible for issues related to handling personal information, and it engages in evaluation and improvement of safety management measures by making reports each year. Additionally, employees (including contract and dispatch employees) must adhere to internal stipulations regarding safety management measures. The Company has a system in place such that, if it is found that an employee has violated a law or a Tokyo Dome Group stipulation, the officer responsible is contacted.
Human Safety Management Measures
The Company implements education and training of employees for proper handling of personal information.
Physical and Technological Safety Management Measures
The Company places devices which contain personal information under locked storage in the region where the personal information is handled. Additionally, The Company implements restricted access to personal information and to the system that handles personal information, malware countermeasures, information system monitoring, and other measures.
Ex.) restricting users who can access the information system, limiting software installations to the administrator, using complex authentication passwords, implementing security self-checks
Awareness of External Environment
The Company stores a part of customers’ individual data using a cloud service. The Company does not stipulate where the server that operates the cloud service is physically located, but makes use of the service with a full understanding of the safety management measures taken by the cloud service providers.

Contact Point for Inquiries, Disclosure, Revision and Suspension of Use Relating to Personal Information

Details of Customer Data Disclosure

Regarding the request procedures for TOKYO DOME HOTEL CORPORATION’s "disclosure (revision or suspension of use) of retained personal data", the request procedures for disclosure (below, “including revision and suspension of use”) in cases of disclosure of personal data held by The Company shall be as follows:

Requests for disclosure should be made using a "Request form for the disclosure of retained personal data" and should be sent by simple registered mail addressed to the Personal Information Protection and Management Office of Tokyo Dome Hotel.

Please send the following documents and the prescribed fee to the Personal Information Protection and Management Office.

• The "Request form for the disclosure of retained personal data" specified by The Company (may be downloaded by clicking on the button found at the bottom of the page or can be sent by mail by the office).
• One copy of an official document proving the individual's identity (driver's license, passport with the individual’s address, etc.)
• In cases of using a statutory agent:
  • The documents given in the abovementioned 1 and 2.
  • One copy of a document proving the person has the right of statutory representation (family register, or, where the person has parental authority, a copy of the insurance card on which the dependent is entered is also acceptable).
  • One copy of a document proving that the person is the statutory agent of a minor or adult ward (a copy of an official document such as the statutory agent's driver's license or passport).
• In cases of an agent by appointment:
  • The documents given in the above-mentioned 1 and 2.
  • One copy of the appointment document.
  • One copy of a document proving that the person is an agent appointed by the individual when requesting disclosure (a copy of an official document such as the agent’s driver’s license or passport).
  Note: The above-mentioned official documents must be currently valid (within three months of the date of issuance in the case of a document such as the family register).
  The submitted documents shall be retained for a period of two years from the date of disclosure of the contents and then shall be destroyed.

The fee for the request for disclosure shall be 1,500 yen (including consumption tax) per request. Please enclose a small-sum postal coupon or a fixed postal money order. In addition, there may be some cases where we will be unable to comply with your request owing to the request coming under the grounds for non-disclosure of retained personal data. In such case, we will notify you giving the reason for non-disclosure, but please note that the prescribed fee will not be refunded to you.

Fill out the required information on the form provided and send it to the address below. We will notify you of the results in the way you have filled out on the form.

Personal data shall not be disclosed in the cases prescribed below. In cases of non-disclosure, you will be notified to the effect of non-disclosure with an explanation given thereof.

• Cases where the person making the request cannot be confirmed owing to a discrepancy in the address given in the request form and in the address given in the documents to prove the identity of the individual or in the address registered with The Company.
• Cases where the right of representation cannot be confirmed at the time of the application made by the agent.
• Cases where there is a mistake in the prescribed application documents.
• Cases where the subject matter for which disclosure is requested does not come under the "retained personal data".
• Cases where there is the risk that the disclosure of the personal information will harm the life, body, property or other rights and interests of the individual or a third party.
• Cases where there is the risk that the proper implementation of the business of The Company will be seriously adversely affected.
• Cases where disclosure will be in violation of other laws and regulations.

Click here to download a "request form for the disclosure of retained personal data" (PDF)